Customer Relationship Management

The management of Fab Flowers—a flower and gift delivery company—has decided to pursue a software solution for the company’s customer relationship management (CRM) efforts. Management has stated that they would like to go with an alternative custom software developer rather than a prewritten solution. Think about the eight criteria Cost, Functionality, Vendor support, the viability of vendor, flexibility, documentation, response time, ease of installation. What criteria would be important to use in comparing the bidders for the final selection of the software acquisition? Why? Your paper will need the following elements: Your analysis, including what criteria you feel should be used in the software acquisition and why the criteria are important to the selection process A conclusion